Refund policy
Return & Refund Policy
At Whats Not Sugar, we want you to feel confident trying our product. If it’s not for you, that’s completely okay.
We offer a 7-day hassle-free return policy from the date your order is delivered.
Not happy with the product?
If you’ve tried Whats Not Sugar and didn’t like it, you can request a return within 7 days of delivery.
To initiate a return, simply email us at whatsnotsugar@gmail.com with:
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Your name
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Order number
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Reason for the return
Our team will guide you through the next steps.
Refunds
Once your return request is approved and the returned product is received, your refund will be processed to your original payment method.
Please allow a few business days for the refund to reflect in your account, depending on your bank or payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, defective, or you receive the wrong product, please contact us at whatsnotsugar@gmail.com within 7 days of delivery.
Please include your order number along with photographs of the product and packaging so we can resolve the issue quickly.
Return Conditions
To help us process your return smoothly:
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Return requests must be raised within 7 days of delivery.
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The product and bottle should be returned along with the original packaging wherever possible.
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Returns may not be accepted for products that have been excessively used, intentionally damaged, or tampered with.
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Refunds are applicable only to purchases made directly through the Whats Not Sugar website.
Need Help?
For any questions regarding returns or refunds, reach out to us at:
or reach out to the founder at +91-7012951381
We’ll do our best to make things right.