Terms & Conditions

Welcome to Whats Not Sugar. By accessing our website, placing an order, or using our services, you agree to the following Terms & Conditions.

Please read them carefully before making a purchase.

1. About Whats Not Sugar

Whats Not Sugar offers food and sweetener products through our website. Product information, pricing, availability, offers, and other details may be updated from time to time without prior notice.

We make reasonable efforts to ensure that all information displayed on our website is accurate. However, minor errors or omissions may occasionally occur.

2. Eligibility to Purchase

By placing an order with us, you confirm that:

• The information you provide is accurate and complete.

• You are legally capable of entering into a purchase agreement.

• You are purchasing the product for lawful personal use.

We reserve the right to cancel or refuse an order where we reasonably suspect fraud, misuse, incorrect information, or unauthorised activity.

3. Product Information

We aim to display product descriptions, ingredients, usage instructions, images, quantity, and other information as accurately as possible.

Packaging, labels, bottle appearance, or minor visual details may change from time to time without affecting the nature of the product.

Please always read the product label, ingredient information, and usage instructions before use.

4. Health & Nutritional Information

Information provided on our website, packaging, advertisements, social media, or other communication channels is intended for general informational purposes only.

It should not be treated as medical advice, diagnosis, or a substitute for advice from a qualified healthcare professional.

If you have a medical condition, are pregnant or breastfeeding, are taking medication, or have specific dietary concerns, you should consult an appropriate healthcare professional before making significant dietary changes or using any food product where necessary.

Individual experiences and responses may vary.

5. Pricing & Payment

All prices displayed on the website are shown in Indian Rupees unless otherwise stated.

Applicable taxes, shipping charges, discounts, or other charges will be displayed during checkout where relevant.

We reserve the right to change product prices, offers, discount codes, or promotions at any time.

Payment must be successfully completed through the payment methods available on our website before an order can be processed, unless another payment arrangement is specifically offered.

6. Orders

Once you successfully place an order, you may receive an order confirmation through the contact information provided during checkout.

An order confirmation does not prevent us from cancelling an order in exceptional circumstances, including:

• Product unavailability

• Payment failure

• Incorrect pricing

• Incorrect delivery information

• Suspected fraudulent transactions

• Operational or logistical limitations

If we cancel a prepaid order, the amount paid for the cancelled items will be refunded.

7. Shipping & Delivery

Delivery timelines displayed on our website are estimates and may vary depending on your location, courier partner, weather, operational disruptions, public holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Whats Not Sugar will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

8. Returns & Refunds

We currently offer a 7-day hassle-free return policy from the date of delivery, subject to the conditions mentioned in our Return & Refund Policy.

If you are not satisfied with the product, you may contact us within the applicable return period at:

whatsnotsugar@gmail.com

Returns, replacements, refunds, damaged orders, and incorrect deliveries will be handled according to our separate Return & Refund Policy.

9. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, or handed over to the courier may not be eligible for cancellation.

Where cancellation is possible, any applicable refund will be processed through the original payment method.

10. Offers & Discount Codes

Promotional offers, coupons, discount codes, bundle pricing, and other promotions may be subject to separate conditions.

Unless explicitly stated otherwise:

• Offers cannot be exchanged for cash.

• Multiple discount codes may not be combined.

• Promotional offers may be modified or withdrawn at any time.

• Certain products or orders may be excluded from specific promotions.

11. Website Use

You agree not to misuse our website or attempt to interfere with its normal operation.

You must not:

• Use the website for fraudulent or unlawful purposes.

• Attempt to gain unauthorised access to the website or related systems.

• Copy, reproduce, scrape, distribute, or commercially exploit website content without permission.

• Upload or transmit malicious software, viruses, or harmful code.

12. Intellectual Property

Unless otherwise stated, the content available through Whats Not Sugar, including our brand name, logos, product designs, graphics, photographs, website copy, videos, and other materials, belongs to Whats Not Sugar or is used with appropriate permission.

Such content may not be reproduced, modified, distributed, or commercially used without prior written permission.

13. Third-Party Services

Our website may use or link to third-party services such as payment gateways, courier companies, Shopify applications, analytics providers, or other external platforms.

These third parties may operate under their own terms and privacy policies.

Whats Not Sugar is not responsible for the independent practices, availability, or content of third-party platforms.

14. Limitation of Liability

To the extent permitted by applicable law, Whats Not Sugar will not be liable for indirect, incidental, or consequential losses resulting from the use of our website or products.

Nothing in these Terms & Conditions is intended to limit any rights or remedies that cannot legally be excluded under applicable Indian consumer protection laws.

15. Privacy

Personal information provided through our website will be handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that certain information may need to be shared with payment providers, logistics partners, and other service providers where necessary to process your transaction and fulfil your order.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, policies, or applicable requirements.

The latest version published on our website will apply from the date it is posted.

17. Governing Law

These Terms & Conditions are governed by the laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts in India, subject to applicable consumer protection laws and other mandatory legal requirements.

18. Contact Us

If you have any questions regarding these Terms & Conditions, you can contact us at:

Whats Not Sugar
Email: whatsnotsugar@gmail.com