Shipping Policy

At Whats Not Sugar, we aim to process and deliver your order as smoothly and quickly as possible.

Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

Once your order has been shipped, you may receive tracking details through the contact information provided at checkout.

Delivery Time

Estimated delivery times may vary depending on your location and courier availability.

Most orders are expected to be delivered within approximately 3–7 business days after dispatch.

Delivery timelines are estimates and may occasionally be affected by factors outside our control, including:

• Courier delays

• Weather conditions

• Public holidays

• Remote delivery locations

• Operational disruptions

Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your payment.

We may also offer free shipping or promotional shipping rates from time to time.

Delivery Address

Please ensure that your:

• Name

• Phone number

• PIN code

• House/building details

• Street/locality

• City and state

are entered correctly during checkout.

Customers are responsible for providing complete and accurate delivery information.

If you notice an error in your shipping address after placing an order, contact us as soon as possible at whatsnotsugar@gmail.com.

We will try to update the address before dispatch, but changes may not be possible once the shipment has been handed over to the courier partner.

Tracking Your Order

Once your order is dispatched, tracking information may be sent to you by email, SMS, WhatsApp, or through the courier partner.

Please allow some time after dispatch for tracking information to become active.

Delayed Orders

If your order is taking longer than expected, please contact us at:

whatsnotsugar@gmail.com

Include your order number so we can help check the status of your shipment.

Failed Delivery Attempts

Courier partners may attempt to contact you if they are unable to complete the delivery.

Please ensure that the phone number provided during checkout is active and reachable.

If an order is returned to us because of:

• An incorrect or incomplete address

• The customer being unavailable after multiple delivery attempts

• The customer refusing the shipment

• An unreachable phone number

additional shipping charges may apply if you request the order to be shipped again.

Damaged or Leaking Packages

If your order arrives damaged, leaking, or with visible shipping damage, please contact us within 7 days of delivery at whatsnotsugar@gmail.com.

Please include:

• Your order number

• Photos of the outer packaging

• Photos of the damaged or leaking product

We will review the issue and assist you with an appropriate replacement or refund in accordance with our Return & Refund Policy.

Lost Shipments

If a shipment is confirmed as lost by the courier partner, we will work with you to arrange an appropriate replacement or refund.

Service Availability

We currently ship to locations in India where our courier partners provide delivery services.

Certain PIN codes or remote locations may occasionally be unavailable for delivery.

Contact Us

For any shipping-related questions, please contact:

Whats Not Sugar
Email: whatsnotsugar@gmail.com